Privacy Policy

1. Who We Are

Maunos Decor is a Nairobi-based home décor business founded by Peter Mauno.

We sell authentic handcrafted African art including baskets, string art, furniture,

electronics, figurines and other home décor items sourced directly from local artisans

across Kenya and East Africa.

If you have any questions about this Privacy Policy, you can contact us at:

📧 info@maunosdecor.shop

📞 +254 703 401 830

💬 WhatsApp: +254 703 401 830

2. What Information We Collect

When you interact with Maunos Decor, we may collect the following information:

• Name — to address you and process your order

• Phone number — to confirm orders and arrange delivery

• Email address — if you contact us via email

• Delivery address — to arrange shipping or delivery of your order

• WhatsApp messages — when you place an order or make an enquiry via WhatsApp

• Product preferences — based on what you browse or purchase

We do not collect payment card details. All payments are handled directly between

you and us via M-Pesa, cash, or other agreed methods.

3. How We Use Your Information

We use your personal information solely to:

• Process and fulfil your orders for our products

• Communicate with you about your order status and delivery

• Respond to your enquiries and customer service requests

• Send you order confirmations and receipts

• Improve our products and services based on customer feedback

• Comply with our legal obligations under Kenyan law

We will never use your information for unsolicited marketing without your consent.

4. How We Share Your Information

Maunos Decor does not sell, rent, or trade your personal information to any

third parties. We may share your information only in the following limited circumstances:

• Delivery partners — we may share your name, phone number and delivery address

with courier services or delivery riders solely to fulfil your order

• Legal requirements — if required by Kenyan law or a lawful court order

• Business protection — to protect the rights and safety of Maunos Decor, our

customers, or others

All third parties we work with are required to handle your data responsibly and

only for the specific purpose for which it was shared.

5. WhatsApp & Communication

Many of our customers place orders and make enquiries via WhatsApp. When

you message us on WhatsApp, your messages and contact information are stored within

the WhatsApp platform, which operates under WhatsApp's own Privacy Policy (owned by Meta).

We only use your WhatsApp contact to respond to your order enquiries and confirm

delivery details. We do not add you to any broadcast lists or send promotional

messages without your consent.

6. Cookies & Website Data

Our website (maunosdecor.shop) may use standard technical cookies and

local storage to:

• Remember items in your shopping cart

• Maintain your session while browsing

• Measure website performance and visitor numbers (via analytics tools)

You can disable cookies in your browser settings at any time, though this may

affect some features of the website such as the shopping cart.

7. Data Security

We take the security of your personal data seriously. Our website uses

HTTPS encryption to protect data transmitted between your browser and our servers.

Your data is stored securely and access is restricted to authorised personnel only.

However, no method of transmission over the internet is 100% secure. While we

strive to protect your information, we cannot guarantee absolute security.

8. How Long We Keep Your Data

We retain your personal information only for as long as necessary to

fulfil the purposes for which it was collected, including:

• Order records — kept for up to 3 years for accounting and legal purposes

• Customer enquiry records — kept for up to 1 year

• WhatsApp communications — retained within WhatsApp until deleted by either party

Once no longer needed, your data is securely deleted or anonymised.

9. Your Rights

Under Kenya's Data Protection Act 2019, you have the right to:

• Access — request a copy of the personal data we hold about you

• Correction — request that we correct inaccurate or incomplete data

• Deletion — request that we delete your personal data

• Objection — object to how we process your data

• Portability — request your data in a portable format

To exercise any of these rights, please contact us at info@maunosdecor.shop or

via WhatsApp at +254 703 401 830. We will respond to your request within 30 days.

10. Children's Privacy

Our website and services are not directed at children under the age of 18.

We do not knowingly collect personal information from children. If you believe

we have inadvertently collected information from a child, please contact us

immediately and we will delete it.

11. Links to Other Websites

Our website may contain links to third-party websites such as Instagram,

Facebook, TikTok, and WhatsApp. This Privacy Policy applies only to maunosdecor.shop.

We are not responsible for the privacy practices of any third-party websites and

encourage you to read their respective privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes

in our practices or Kenyan data protection law. When we make significant changes,

we will update the "Last updated" date at the top of this page. We encourage you

to review this page periodically.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy

Policy or how we handle your personal data, please contact us:

📧 Email: info@maunosdecor.shop

📞 Phone: +254 703 401 830

💬 WhatsApp: +254 703 401 830

🌐 Website: maunosdecor.shop

We are committed to resolving any privacy concerns promptly and fairly.